Lifeline is a government assistance program that lowers phone service costs for eligible, low income households by $9.25 per month. Only one Lifeline service is available per household. The name on the account must match the name of the person who qualifies for Lifeline, or that person's dependent, such as a child, and may not be transferred to anyone. Please see usac.org for more information. In order to qualify for Lifeline service, customers must meet federal eligibility standards. Lifeline customers are also required to confirm that they continue to be enrolled in a Lifeline eligible program each year to keep receiving the benefit.
If you receive any approved government assistance below, then you may qualify for a free cell phone:
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Federal Public Housing Assistance (FPHA) or Section 8
- Low Income Home Energy Assistance Program (LIHEAP)
- National School Lunch Program's free lunch program
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
- Total household income at or below 135% of Federal Poverty Guidelines
To send in your proof of benefit/income, please use one of the following options:
Mail: P.O. Box 9100, Toledo Oh, 43682-4012
List of Documents allowed for Proof of Benefits
Program Based Documents
- Current or prior year's statement of benefits from a qualifying state, federal or Tribal program.
- A notice letter of participation in a qualifying state, federal, or Tribal program.
- Program participation documents. Ex. SNAP transfer card or Medicaid card (copy)
- Official document showing the customer's participation in a qualifying state, federal, or Tribal program.
To supply your proof of benefit/income please use one of the following options:
Include your account number with your document. Do not send the original. These will not be returned to you.
Mail: P.O. Box 9100. Toledo OH 43682
To view a list of acceptable documentation please click here
To de-enroll from your lifeline supported product or to cancel your service click here